Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| BWS-POL-001 | Customer Service Charter Policy This policy sets the standards of service that residents, ratepayers and visitors can expect from the Shire of Brightwat | Policy | Manager Governance and Customer Service | 3.2 | 18 February 2027 |
| BWS-POL-002 | Rates and Revenue Policy This policy describes how the shire levies, collects and reviews rates and charges under the Local Government Act 2020 a | Policy | Manager Finance and Rates | 4.1 | 24 June 2027 |
| BWS-POL-003 | Occupational Health and Safety Policy This policy commits the shire to providing a safe workplace for its employees, contractors, volunteers and the public un | Policy | Chief Executive Officer | 2.4 | 9 October 2027 |
| BWS-POL-004 | Privacy and Information Management Policy This policy sets out how the shire collects, uses, stores and discloses personal information and how it manages public r | Policy | Manager Governance and Customer Service | 2.0 | 3 March 2027 |
| BWS-PRO-001 | Customer Request Handling Procedure This procedure describes how customer requests, enquiries and complaints are logged, categorised, assigned, actioned and | Procedure | Manager Governance and Customer Service | 3.0 | 18 February 2027 |
| BWS-PRO-002 | Rate Notice, Payment Arrangement and Hardship Procedure This procedure sets out the steps rates staff follow to issue notices, set up payment arrangements, assess financial har | Procedure | Manager Finance and Rates | 2.3 | 24 June 2027 |
| BWS-PRO-003 | Planning Permit Application Assessment Procedure This procedure describes how planning permit applications are received, checked, referred, advertised, assessed and deci | Procedure | Manager Planning and Building | 3.1 | 12 November 2027 |
| BWS-PRO-004 | Works Request and Maintenance Scheduling Procedure This procedure explains how road, footpath, drainage and building defects become works orders, how they are prioritised | Procedure | Manager Infrastructure and Works | 2.2 | 7 April 2027 |
| BWS-FRM-001 | Incident and Hazard Report Form Workers use this form to report an injury, incident, near miss or hazard so it can be recorded in the incident and hazar | Form | Occupational Health and Safety Coordinator | 2.1 | 9 October 2027 |
| BWS-FRM-002 | Financial Hardship Application Form Ratepayers use this form to apply for deferral of rates, waiver of interest or other hardship relief under the Rates and | Form | Manager Finance and Rates | 1.4 | 24 June 2027 |
| BWS-TPL-001 | Council Report Template Officers use this template to prepare reports for council meetings so that councillors receive consistent advice with a | Template | Manager Governance and Customer Service | 2.2 | 20 January 2027 |
| BWS-TPL-002 | Community Consultation Plan Template Officers use this template to plan a community consultation so that the shire meets its community engagement obligations | Template | Manager Community Development and Libraries | 1.3 | 5 May 2027 |
| BWS-REG-001 | Conflict of Interest and Gifts Register This register records the conflicts of interest declared by councillors and staff and the gifts, benefits and hospitalit | Register | Manager Governance and Customer Service | 1.6 | 20 January 2027 |
| BWS-PLN-001 | Annual Works Maintenance Plan 2026 to 2027 This plan sets out the scheduled maintenance program for roads, footpaths, drainage, bridges and buildings for the finan | Plan | Manager Infrastructure and Works | 1.0 | 30 June 2027 |