Simulated workplaceCAQA Shire of Brightwater is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
LGACAQA Brightwater ShireSimulated workplace
Simulated workplace
Scenario · Community Safety and Regulatory Services

Review market day parking controls and prepare a court brief

You are the Senior Ranger in Community Safety and Regulatory Services.

Advanced3 to 4 hours7 tasks
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The situation

What has happened

On the last market day, rangers issued fourteen parking infringements in Main Street where temporary no-stopping signs had been placed for the market. The Brightwater Traders Association has complained that the signs went up late and that enforcement was heavy-handed. One driver has elected to contest her infringement and the matter is listed for the Magistrates' Court in November. The ranger on duty has notes, photographs with timestamps and the sign placement log. Priya Sundaram wants the parking control arrangements reviewed before the Spring Market, a response to the Traders Association, and a brief of evidence that will stand up in court.

Your brief. Review the market day parking controls against the local law and the parking control procedure, respond to the complaint through the Customer Request System, and prepare a brief of evidence for the contested infringement, including a plan for giving evidence.
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Tasks

Deliverables

  • Written review of the market day parking controls
  • Complaint response recorded in the Customer Request System
  • Brief of evidence for the contested infringement
  • Plan for giving evidence

Documents to use

Systems to use

Customer Request System

Logs every request, enquiry and complaint received from the community and tracks it to closure against the service standard.

Incident and Hazard Register

Records every injury, near miss, hazard and aggressive customer event across the shire and tracks corrective actions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Local Government as at 10 September 2026.

LGAREG001Implement parking controls
LGAREG002Provide evidence in court
LGAREG003Manage conflict situations in a regulatory environment
LGACOR005Represent council in the community

Qualifications

LGA40120Certificate IV in Local Government
Assessor notes

What to look for

Evidence guide

Look for a review that tests the controls against the authorising local law, a brief that links each exhibit to an element of the offence, and a complaint response that is factual, courteous and does not concede matters that are before the court. The evidence plan must reflect proper court conduct and the limits of the ranger's own knowledge.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.